NAIOP Vancouver - matures as an association

NAIOP, Commercial Real Estate Development Association, Vancouver Chapter
Client since 2007

	Support Services is more than a service provider; they are a partner.
	Jocelyne Legal Past President, NAIOP Vancouver Chapter

NAIOP's Board of Directors faced a major decision. With their full-time administrator and executive director retiring after 20 years, should they hire a replacement or consider another way to run the association? The solution was to separate the roles. Support Services is contracted to fulfil the operations side and, when the association is ready, they will hire an executive director.

"Support Services is a great alternative for us as opposed to hiring administrative staff," says Jocelyne Legal, a NAIOP director. "They have terrific technology and systems that we didn't have to purchase or create so we felt it was the most economical way to go."

The benefits NAIOP has experienced are tangible.

"We are more organized," says Legal. "We have zero collection issues. Our communications with members is more concise, targeted and timely. And we have streamlined our event registration process."

NAIOP Vancouver Chapter has approximately 200 members although its database is more than 1,500. As many as 300 people from the commercial real estate industry attend the association's monthly meetings and events, which Support Services organizes.

"Support Services has helped us mature as an association," says Legal. "By adding structure and some expertise in technology and association governance, we went from a group of people on various committees to operating as a proper Board of Directors."