VRA - values institutional knowledge

Vocational Rehabilitation Association of BC
Client since 1995

	We need consistency and Support Services gives us that."
	Shelley Rose President, Vocational Rehabilitation Association of BC

Most associations change their board of directors regularly. As a result, consistency and continuity are critical elements for an association to maintain stability and to promote growth in the midst of that change.

The Vocational Rehabilitation Association of BC has been a partner with Support Services since 1995. With nearly 400 members throughout the province, the association relies on Support Services to manage its daily operations such as answering telephone and email enquiries, bookkeeping, designing and producing brochures as well as special activities such as planning AGMs, conducting marketing and membership campaigns and organizing conferences.

"We need consistency because our board changes regularly," says Shelley Rose, VRA president. "Thanks to Support Services, they know our history and they have all our records. When I need something, I contact them and they retrieve the information so easily. They are very good to us."

Support Services has also helped the association in its governance by recommending a parliamentarian for its AGM and a specialty lawyer to help with bylaw changes. Support Services also introduced them to a facilitator who helped with strategic planning and teambuilding.

"They know all kinds of people who can assist our organization to grow and develop in whatever area we need," says Rose.