||Support Services is inexpensive. They are extremely reliable. And their customer service is incredible.
Executive Director, Master Municipal Construction Documents Association
In 2007, the Master Municipal Construction Documents Association (MMCDA) had to change or face obsolescence. Municipalities, contractors and consulting engineers across the province rely on the association to produce and provide standardized construction documents for municipal services such as roads and sewers. Some publications from the year 2000 were outdated and cumbersome.
"We were bogged down, unable to respond to changes in technology," says Neil Nyberg, the association's executive director. "We had to find a way to be more flexible so we can respond to the needs of our clients."
After an intensive visioning session by the Board of Directors, with the help of Support Services (which has managed MMCDA's operations since the association was founded in 1996), the association's new direction became clear.
As well as offering courses which required minimum attendance to be cost-effective, the association piloted Support Services' webinar capabilities, allowing people across the province to participate simultaneously. To supplement conventional manuals, the association commissioned Support Services to issue its publications as electronic, searchable, web-embedded documents. And, instead of faxing invoices and chasing cheques, the association added online payment to its new and expanded web site.
The result has been a complete transformation of the association and how it serves its clients. Now, instead of trying to keep up with technology, the association is several steps ahead.
"Because we have Support Services, we are able to move and change. If we had a big investment in people and technology, we wouldn't have that agility," says Neil. "Support Services is also very agile and they provided some very innovative services for us."
"Support Services is adventurous," says Neil. "They had the innovation and tenacity to make it all happen."