client since 2005
client since 2011
  Support Services is inexpensive. They are extremely reliable. And their customer service is incredible.

Neil Nyberg 
Executive Director, Master Municipal Construction Documents Association

In 2007, the Master Municipal Construction Documents Association (MMCDA) had to change or face obsolescence. Municipalities, contractors and consulting engineers across the province rely on the association to produce and provide standardized construction documents for municipal services such as roads and sewers. Some publications from the year 2000 were outdated and cumbersome.

"We were bogged down, unable to respond to changes in technology," says Neil Nyberg, the association's executive director. "We had to find a way to be more flexible so we can respond to the needs of our clients."

After an intensive visioning session by the Board of Directors, with the help of Support Services (which has managed MMCDA's operations since the association was founded in 1996), the association's new direction became clear.

As well as offering courses which required minimum attendance to be cost-effective, the association piloted Support Services' webinar capabilities, allowing people across the province to participate simultaneously. To supplement conventional manuals, the association commissioned Support Services to issue its publications as electronic, searchable, web-embedded documents. And, instead of faxing invoices and chasing cheques, the association added online payment to its new and expanded web site.

The result has been a complete transformation of the association and how it serves its clients. Now, instead of trying to keep up with technology, the association is several steps ahead.

"Because we have Support Services, we are able to move and change. If we had a big investment in people and technology, we wouldn't have that agility," says Neil. "Support Services is also very agile and they provided some very innovative services for us."

"Support Services is adventurous," says Neil. "They had the innovation and tenacity to make it all happen."

The Vancouver Chapter of NAIOP is one of 50 chapters within an extensive network that represents the interests of developers and owners of commercial real estate throughout North America.

The Vancouver Chapter provides communication, networking and business opportunities for real estate related professionals within the local commercial market.

NAIOP Vancouver Chapter has approximately 200 members, although its database is more than 1,500. As many as 300 people from the commercial real estate industry attend the association's monthly meetings and events, which Support Services organizes. SSU also handles chapter communications, web updates, sponsorship management and accounts for NAIOP Vancouver.

"Support Services is a great alternative for us as opposed to hiring administrative staff," says Jocelyne Legal, a past NAIOP director. "They have terrific technology and systems that we didn't have to purchase or create so we felt it was the most economical way to go."

The benefits NAIOP has experienced since partnering with SSU are tangible.

"We are more organized," says Legal. "We have zero collection issues. Our communications with members is more concise, targeted and timely. And we have streamlined our event registration process."

"Support Services has helped us mature as an association," says Legal. "By adding structure and some expertise in technology and association governance, we went from a group of people on various committees to operating as a proper Board of Directors."


Support Services is more than a service provider; they are a partner.
Jocelyne Legal 
Past President, NAIOP Vancouver Chapter