Members are the key element to associations, and their happiness will enhance your organization’s reputation. Our team adheres to a high standard of care and attention to member queries and records.
- Personalized frontline customer service and support. Members are regularly contacted through email, telephone campaigns, print and online interaction
- Maintain an accurate database of current and prospective members.
- Delivery of services and benefits using sophisticated online systems
- Maintain the online member directory
- Conduct the annual membership renewal process
- Assist with the new member application process
- Ensure member benefits are maintained and delivered
- Manage membership marketing materials
- Manage certified member requirements by proctoring exams, issuing certificates, and tracking education credits.
- Affinity and insurance program management